How do I contact Grab Singapore?

How do I call grab customer service in Singapore?

Contact Us from your Driver app

  1. Go to Account (bottom bar) and select Help Centre.
  2. Select Support on the bottom navigation bar.
  3. Scroll down the page, select Call us. You’re all set for us to serve you.

How can I chat with grab customer service?

Simply go to the “Messages” tab at the bottom menu bar of the Grab App. Click on the Chat tab, and click the “+” sign on the top right of the screen. This will open a window to select a contact. Select a contact and start chatting.

How do I contact grab customer service pay?

You agree to immediately notify the Company by sending an e-mail to or by calling on the following Customer Service number Tel: +63 (0)2-8837100 of any fraudulent activity or theft of funds in the GrabPay Wallet of which you become aware.

How do I complain to Singapore grab?

Here is how you can submit a report via the Help Centre if you are an Android user:

  1. Launch your Grab Driver Application.
  2. Tap on ‘More’ and look for ‘Support’
  3. Tap on ‘Help Centre’
  4. Search and tap on ‘Submit FairPlay’
  5. Fill in the required details and submit the report.
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How do I request a refund from Grab?

How do I process a GrabPay refund for my customer

  1. Navigate to the Dashboard.
  2. Tap Payment.
  3. Scroll to find the transaction to be refunded.
  4. Tap on the transaction entry.
  5. Tap on the Refund button.
  6. Enter your reason for refund.
  7. Tap on confirm.

How do I get a refund from GrabPay?

To request a refund, please contact the merchant directly. You can find your transaction details by clicking on the specific transaction in question from you Grab super app and send this through to the merchant for verification. When you have not received the goods or delivery.

Why is my Grab account suspended?

To ensure the security and effectiveness of the Grab Platform, driver accounts that have been detected being involved in fraudulent, unusual activities or having violated our guidelines will be automatically suspended by our system and we will be responsible for investigating and taking appropriate action.

How do I report a Grab rider?

If you’ve observed, or know of, any unsafe behaviour of Grab driver or delivery partner, Call 110 or 119 (if there’s an immediate need for emergency assistance).

How do I cancel my grab pay card?

You’re just 4 steps away!

  1. From your Grab home page, tap on ‘Payment’
  2. On the GrabPay wallet page, tap on the ‘cards’ icon (top right corner)
  3. Select the credit/debit card to be removed.
  4. Tap on ‘DELETE’ button (bottom part of the screen)

How do I contact a grab by email?

Find out more at or send us an inquiry via this help centre form : Grab@SinMing-Online-Support .

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How do I check my GrabPay account?

How do I verify my GrabPay Wallet account?

  1. Take a photo of your ID (MyKad) and upload it.
  2. Take a selfie.
  3. Complete your personal information.
  4. We will notify you on the Grab app once your Wallet verification is completed successfully.